Last Updated: September 2026
Refund and Returns Policy
At SamifyHome, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, we are happy to review your return or refund request in accordance with the terms of this policy.
This Refund and Returns Policy explains when a product may be returned, how to request a return, and how refunds or exchanges are handled for purchases made through samifyhome.com.
1. Return Window
Eligible products may generally be returned within 30 days of delivery.
The return period begins on the date the order is shown as delivered by the applicable shipping carrier. Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
2. Return Conditions
To qualify for a return, products should be returned in their original condition.
- The product must be unused.
- The product must not have been washed, worn, or altered.
- The product should be clean and free from stains, odors, or damage.
- Original packaging should be included where reasonably possible.
- All original product components and accessories should be included.
- Proof of purchase or the original order number must be provided.
Products that have been used, washed, damaged, altered, or otherwise returned in an unsellable condition may not be eligible for a refund.
3. Hygiene & Used Products
Because many SamifyHome products are home textiles and personal-use items, hygiene and product condition are important considerations when processing returns.
For health and hygiene reasons, products that have been washed, worn, used, stained, or exposed to personal-use conditions may not be accepted for return unless the product is defective or otherwise covered by applicable consumer protection law.
4. Non-Returnable Items
Certain products may not be eligible for return.
- Used or washed products.
- Products damaged after delivery through misuse or improper care.
- Personalized or customized products.
- Items specifically identified as final sale or non-returnable.
- Products missing essential components or accessories.
- Products returned in a condition that prevents reasonable resale.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
5. How to Request a Return
To start a return, please contact our customer service team at support@samifyhome.com within the applicable return period.
Please include:
- Your name.
- Order number.
- Name of the product you wish to return.
- Reason for the return.
- Photos of the product if it is damaged, defective, or incorrect.
Please wait for return instructions before shipping the product back to us.
6. Return Authorization
A return must be approved before the product is sent back. Products returned without prior authorization may experience delays in processing and may not be accepted.
After reviewing your request, we will provide return instructions if the product qualifies for a return.
7. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
If you return a product because you changed your mind, ordered the wrong product, selected the wrong size, or no longer want the item, you may be responsible for the return shipping cost.
If you received a defective, damaged, or incorrect product, please contact us before returning it. We will review the issue and determine the appropriate resolution.
8. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please provide photographs showing the product and, where applicable, the shipping package and packaging materials.
We may request additional information to help determine whether the damage occurred during transportation or resulted from another cause.
9. Defective Products
If you believe a product has a manufacturing defect, please contact us with your order number and a description of the issue.
Depending on the circumstances, we may provide a replacement, exchange, repair where applicable, or refund.
Normal wear and tear, accidental damage, misuse, improper washing, or failure to follow product care instructions may not be considered a manufacturing defect.
10. Incorrect Items
If you receive a product that is different from the item you ordered, please contact us as soon as possible.
We will review the order information and work with you to arrange an appropriate solution, which may include a replacement, exchange, or refund.
11. Missing Items
If an item appears to be missing from your shipment, please contact us with your order number and details of the missing product.
We will review the order and shipping information and take reasonable steps to resolve the issue.
12. Exchanges
Exchanges may be available for eligible products depending on product availability.
If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.
Please contact us before returning an item if you would prefer an exchange.
13. Refund Process
Once an approved return is received, the returned product may be inspected to confirm that it meets the requirements of this policy.
If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.
We will notify you once the refund has been processed.
14. Refund Processing Time
We aim to process approved refunds promptly after receiving and inspecting the returned product.
After we issue a refund, the time required for the funds to appear in your account depends on your bank, credit card company, payment provider, or other financial institution.
15. Shipping Charges
Original shipping charges may not be refundable when a return is made because of customer preference, ordering errors, or other reasons not caused by SamifyHome.
If an item is defective, damaged, or incorrectly shipped, applicable shipping costs will be reviewed as part of the return resolution.
16. Sale & Promotional Products
Products purchased during sales, promotions, clearance events, or special offers may have different return conditions.
Any applicable restrictions will be displayed on the product page, promotion details, or checkout page.
17. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to cancel an order before it enters the fulfillment or shipping process. Once an order has shipped, cancellation may no longer be possible and the order may need to be handled through the return process.
18. Returned Packages
If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or unsuccessful delivery attempts, please contact us so we can review the situation.
Additional shipping costs may apply if the order needs to be reshipped.
19. International Returns
For international orders, customers may be responsible for return shipping costs, customs charges, duties, taxes, brokerage fees, or other costs associated with returning a product.
International customers should contact us before sending a return so that we can provide the appropriate instructions.
20. Return Shipping Responsibility
When the customer is responsible for returning a product, we recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
SamifyHome is not responsible for products lost or damaged during return transportation when the return shipment is arranged by the customer.
21. Refund Exceptions
We reserve the right to decline a return or refund when the applicable return requirements have not been met, subject to applicable consumer protection laws.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
22. Changes to This Policy
SamifyHome may update this Refund and Returns Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
23. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact our customer service team.
SamifyHome
Email: support@samifyhome.com
Website: samifyhome.com